Support
Questions, problems, or feedback about Brilla on the web or iPhone? We're here to help.
Contact us
Email support@getbrilla.co, and we'll get back to you by email as soon as we can.
What to include
Help us sort it out faster by including:
- The email address you sign in to Brilla with (or “Sign in with Apple” / Google, if you use those)
- Your business name
- Whether you're using the iPhone app or the website, and your device or browser
- What you were trying to do, what happened instead, and roughly when
- A screenshot, if you can
Please never send passwords, full card numbers, or other sensitive information by email. We will never ask for them.
Subscriptions and billing
Brilla subscriptions are purchased and billed through the Apple App Store. Apple handles the payment, renewals, and refunds, so we can't see or change your payment details.
To manage or cancel your subscription on your iPhone or iPad:
- Open the Settings app
- Tap your name at the top (Apple Account)
- Tap Subscriptions, then Brilla
Cancelling stops the next renewal; you keep access until the end of the period you've already paid for. For refunds, use reportaproblem.apple.com. Apple's guide: cancel a subscription from Apple.
Deleting your account
You can delete your Brilla account at any time, either in the app or from our account deletion page. Deleting a business owner's account deletes that business's data, including its clients, jobs, invoices, and photos. This can't be undone.
Deleting your account does not cancel an App Store subscription. Cancel it first in Settings as described above, so you aren't charged again. See our Privacy Policy for what is deleted and what we keep.
Privacy and data requests
To access, correct, or export your data, or for any other privacy question, email support@getbrilla.co. If you're a customer of a business that uses Brilla, please contact that business first. They manage the records they keep about you.